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Optional Services

Service from a single source

Delight your customers with Telekom's best service. From provisioning to fault clearance for access products, our experts will be at your service to support you and your customers.

Your advantages with optional services

Our optional services

Service Calls

Service Calls

About our Service Calls

You can choose from three types of service calls.

The Courtesy Call informs you about the upcoming technician visit. If your customer cannot be met by our technician at the agreed time, we will contact him via the Search Call.

With Call4All you receive a bundle of calls.

Before the visit, your customer is contacted via a welcome call - similar to the Courtesy Call.

If necessary, a search call is made. In addition, your customer is called at the end of the technician's visit if the job is completed outside the customer's location.

Services for connection provisioning and fault clearance

Services for connection provision and fault clearance

Rely on our experienced experts at your customers' sites when it comes to router installation. Straight after provisioning your lines, our experts will  connect and switch the hardware, ensuring your customers fast access to the network. 

Choose between provisioning "mass market" for your residential customers and provisioning "comfort" for your smaller business customers. 

Use our all-in-one fault clearance service and your customers will receive all-round support with continuation of fault clearance beyond the first local loop unit up to the router. 

My technician appointment

My technician appointment

With this service, your end customer will be informed about the upcoming arrival time of the technician via SMS.

Provisioning plus

Provisioning plus

Provisioning plus

The announcement call is used to prepare for the technician appointment 4 - 5 days before the deployment date with your customer. If a deployment is not successful on the date, a new deployment date will be arranged within 3 days.

Downloads for optional services

Titel Typ Größe
Provision plus PDF 100,5 KB
Call4All ZIP 399,5 KB
Courtesy Call ZIP 680,5 KB
Search Call ZIP 519,5 KB
My technician appointment ZIP 210,0 KB
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Have we awakened your interest?

Are you registered with the Federal Network Agency in accordance with §5 TKG and interested in our offer? Please feel free to contact us - our experts will be happy to assist you. 

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